Customer service : utility style : proven strategies for improving customer service and reducing customer care costs

"Whether you work for a co-op or municipal utility, for gas, electric, or water, you'll find the best practices and proven strategies to reduce customer care costs in this book to be invaluable!"--Jacket.�
Abstract: "Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally, insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices."

"Whether you work for a co-op or municipal utility, for gas, electric, or water, you'll find the best practices and proven strategies to reduce customer care costs in this book to be invaluable!"--Jacket